Returns & Refunds Policy

Last updated: May 2026

30-Day Free Return Window

You may return any product within 30 days of delivery for a full refund or exchange. Return shipping is always free — we include a prepaid return label in every package.

How Free Returns Work

  1. Find your return label — it’s already in your package (printed receipt with QR code, or included slip)
  2. Or contact us at our support page if you misplaced the label — we’ll email a new one within 24 hours
  3. Pack the item in original or similar packaging
  4. Drop off at any local post office or carrier dropbox (no postage cost to you)
  5. Track refund — once received, refunds process in 5-7 business days

What’s Included in Free Returns

  • ✅ Size exchanges — change to right size, free
  • ✅ Color exchanges — prefer different variant, free
  • ✅ Change of mind — didn’t love it, free
  • ✅ Defective items — wrong/damaged, free
  • ✅ Gift returns — recipient didn’t like it, free

Refund Timing

Once we receive and inspect your returned item:

  • Refunds to original payment method: 5-7 business days
  • Store credit (if requested): Issued immediately upon receipt
  • Bank processing time: Additional 3-10 business days depending on your bank

Conditions for Return

Items must be returned in:

  • Original condition (unworn, unwashed, with tags attached)
  • Original packaging when possible
  • Within 30 days of delivery date

Items NOT Eligible for Return

  • Custom or personalized items (made-to-order)
  • Items damaged by misuse or wear and tear
  • Sale items marked “Final Sale” (clearly labeled at purchase)
  • Hygiene-related items (underwear, certain accessories) for safety reasons

Exchanges

For size or color exchanges:

  1. Initiate a return using the included prepaid label
  2. Place a new order for the desired item (we ship immediately)
  3. Receive refund for original item once returned

This approach ensures you get your replacement faster — and the return shipping is still free.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Email us within 48 hours of delivery with photos
  • We will arrange immediate replacement or full refund
  • Free prepaid return label (included in original package)
  • No need to ship back until we confirm

EU Customer Rights

EU customers have additional rights under the EU Consumer Rights Directive:

  • 14-day cooling-off period (in addition to our 30-day policy)
  • Right to withdraw without giving any reason
  • Refund within 14 days of withdrawal notice
  • Free return shipping always applies

Contact for Returns

All returns are processed via our customer support. We typically reply within 24 hours.